Lessons & Classes

• No-show (no cancellation made): 100% of the tutoring fee charged
• <24 hours cancellation: If the appointment is rescheduled for a later date, no penalty fee charged; it the appointment is cancelled completely, 100% of tutoring fee charged
• Any other cancellation:  If the cancellation is done over 24 hours before the appointment (>24hrs), no penalty fee charged

• Cancellations made more than 1 month prior to the first day of camp: 100% refund
  
• Cancellations made between 1 month and 1 week prior to the first day of camp: 75% refund
• Cancellations made between 1 week and the end of the first day of camp: 50% refund
  
• Cancellations made after the first day of camp: No refund

• Missed lessons will not be refunded, except in the case of bereavement or sickness. In the case of student illness, LLKobe must be contacted to confirm the sickness before the beginning of the missed class in order to receive a full refund.
• Cancellations due to teacher sickness or unavailability will be fully refunded.

• Payments for all lessons must be received prior to or on the day of the first lesson on the invoice. If payments are not received on time, Learning Lab Kobe reserves the right to cancel the lesson until payments are received.

• In the case of cancellations by a family, any resulting bank transfer fee will be deducted from program fees.
  
• In the case of cancellations by LLKobe, any resulting bank transfer fees will be covered by LLKobe.

LLKobe is committed to supporting an equitable, inclusive learning space that values human dignity and quality education. LLKobe will not engage in discrimination or harassment in regards to diversity in race, color, religion, national origin, ancestry, sex, age, marital status, familial status, sexual orientation, gender identity and expression, genetic information, disability, or status as a veteran.

Further, LLKobe will take affirmative steps to support and advance these values consistent with this mission. Bullying and disruptive behavior will be acknowledged and handled in accordance with teaching best practices and communication with families.

All children attending classes at LLKobe are expected to engage in positive behavior and use appropriate language when interacting and/or communicating with teachers and other students. We reserve the right to suspend or expel any student who endangers themselves or other learners by repeated violations of safety instructions given during lessons or LLKobe's Inclusion Policy. We will provide parents with notice of any behavior observed from their child that is not acceptable.  No refunds are given for dismissed students.